AI chat BOT/ Voice BOT is a much talked technological solution these days. This has a potential to create more intuitive customer service call experience as well as save costs and man power for companies in emerging as well as mature economies.
While many tech companies are developing chatbots, our idea is to add an emotional layer whereby if the bot can track or understand some irritation in the voice of the caller, it should be able to decide and switch to a human caller. This way a seamless experience can be assured to the end user.
BOT ensures dialogue with the clients at their own convenience -time and preference. Hence BOT are making significant impact in the world of marketing and customer engagement.
Insurance Product Disclosure Statements ("PDS") are densely worded, legally binding and include formal disclosures required by law. Although these statements are important to the customers understanding of their insurance policies, in reality, most customers do not read them as well difficult to understand PDS hence do not fully understand their products. Digital Insurance Agent BOT will help customers to understand PDS and take appropriate actions on it.
Existing KYC and banking application processing solution is getting equipped with AI to learn from experience, BOT to assist agents at every potential stage - this will take solution to next level of excellence.
Investor BOT will ride on Trading APP and assist investor at every potential action. BOT will advise on portfolio state, market state and conditions, investment strategies etc.
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